Privacy Policy

Introduction

This Privacy Policy explains how zenariluxa.top B.V. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website zenariluxa.top or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices in compliance with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.

Data Controller Information

The data controller for the processing of your personal data is:
zenariluxa.top B.V.
Registration Number: KvK97643125
VAT Number: NL978564231B01
Address: Lindelaan 111, 3031 KY Rotterdam, South Holland, Netherlands
Email: [email protected]
Phone: +31 105160814

Data We Collect

We collect various types of information to provide and improve our fitness subscription pricing services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and business address when you contact us or request our services
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms
• Business Information: Information about your fitness business, current pricing models, member demographics, and business objectives when you engage our services
• Cookies and Tracking Data: Information collected through cookies and similar technologies as detailed in our Cookie Policy

How We Use Your Information

We process your personal data for the following purposes based on legitimate business interests and your consent where required:

• To respond to your enquiries and provide customer support
• To deliver our fitness subscription pricing consultation and implementation services
• To analyse and improve our website performance and user experience
• To send you relevant information about our services and industry insights (with your consent)
• To comply with legal obligations and protect our legitimate business interests
• To develop and improve our service offerings based on market research and client feedback

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications or cookie usage
• Contract Performance: To fulfil our contractual obligations when providing services
• Legitimate Interests: To operate our business, improve our services, and maintain client relationships
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist us in operating our website and delivering our services
• With analytics and advertising platforms (such as Google Analytics and Google Ads) to improve our services and marketing
• When required by law or to protect our legal rights and interests
• In the event of a business merger, acquisition, or sale of assets

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Typically, we retain contact and communication data for up to 7 years after our last interaction, business consultation data for up to 10 years for reference purposes, and website usage data for up to 2 years. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).